Current issues related to identifying the problem gambler in the gambling venue

Abstract

The industry has asked a group of experienced individuals, councillors and scientists, to pool their thoughts on how to identify and handle people with gambling problems in the gambling venue if possible. It is an example of collaboration between groups that would have been inconceivable 10 years ago. The conclusions are that, as noted, definitive behaviours do not exist. Consensus suggests some behaviours, most of the time, may most likely indicate distress and that distress may most likely relate to harm from gambling behaviours. All is probability! But that does not mean these behaviours cannot be used compassionately and sensibly to assist observers to be alert to potential problems, and be ready to assist. This document is not an end point. It does not reflect behaviours that have been empirically tested by research yet. It is a matter of opinion – and experience.

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