Evaluation of the multi-operator self-exclusion scheme (MOSES)

Abstract

The aim of this evaluation was to examine the processes used within the MOSES scheme and how these processes can be improved. This included ‘front facing’ processes used to register customers and ‘internal’ processes used between MOSES and the Licensed Betting Operators (LBOs). The evaluation was also an opportunity to understand the effectiveness of MOSES in supporting customers to reduce or stop their gambling activity.

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