Responsibility-shifting in a gambling environment

Abstract

Using data that was collected by observing and speaking with customers and members of staff in betting shops in Dublin, Ireland, this article provides a consideration of how regular customers of betting shops explain their bet related failures to themselves and to those around them. It is suggested in this article that a process of self-reparation of self-esteem occurs in betting shops after customers experience monetary losses and that this process is facilitated by shifting responsibility for the losses incurred to factors external to and beyond the control of customers.

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